At DJ Bikes, we pride ourselves on being friendly, kind, patient and respectful, and it is critical that these attributes be returned to our team by our customers. We understand that when you call or email customer support, it may be because something may have gone wrong or there is an issue with your e-bike. We also understand that these potential issues cause frustration and sometimes anger; however, we will NOT tolerate rude or vulgar language towards our staff. We will offer a warning if this occurs, and after that we reserve the right to refuse service, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made, it is final and cannot be reversed.