Help Center

Please Search Keywords or Navigate To Find Answers

1. Batteries

How Long Does It Take To Charge The Battery?

Lost Your Battery Keys?

How To Charge Battery?

2. Bikes Assembly

Does The Purchase Come With User Manual?

What Equipments Are Contained In an Ebike?

3. Performance

How Does These Bikes Perform During Bad Weather Condition?

How Far Can I Go With My Bike?

4. Warranty & Service

Where Can I Get My Bike Serviced?

Motor Serial Number / Bike Serial Number?

What Can I DO If Something Stop Working During The Warranty?

5. Purchase EBikes

Why Do I Need An EBike?

How Much Money Can I Potentially Save?

6. Shipping

Do You Ship To Any Country?

If I Placed an Order Today, How Long Does It Take For Me To Received It?

How Do I Cancel/Change Order?

Can I Return My Purchases? What Is Your Return Policy?

7. Other Components

King Meter Needs New Battery?

How to Read King Meter Error Code?